Terms of service

1. Overview

Welcome to DAWN Adventures.

These Terms of Service govern your use of our website, dawnadventures.com, and your purchase of products from DAWN Adventures.

Throughout these Terms, “we”, “us” and “our” refer to DAWN Adventures.

Our online store is powered by Shopify. Products purchased through our website are sold by DAWN Adventures, not Shopify.

By accessing our website or placing an order, you agree to these Terms and our applicable store policies.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Business Information

Business name: DAWN Adventures
ABN: 69 978 493 565
Location: Albany, Western Australia, Australia
Website: https://dawnadventures.com
Email: info@dawnadventures.com

DAWN Adventures operates as an Australian outdoor lifestyle business offering products for fishing, camping and life outdoors.

3. Use of Our Website

You agree to use our website lawfully and not to engage in conduct that interferes with its security, functionality or availability.

You must not attempt to gain unauthorised access to our systems, introduce malicious software, impersonate another person or use our website for fraudulent activities.

We may restrict access where reasonably necessary to protect our customers, business or website.

4. Products and Descriptions

We aim to provide accurate product descriptions, photographs, sizing information and specifications.

Colours may appear slightly different depending on your screen and device settings.

Product availability, designs and specifications may change from time to time. Any changes will not affect an order already accepted unless agreed with you or otherwise permitted by law.

All products are subject to the consumer guarantees provided by Australian Consumer Law.

5. Orders and Payment

When you place an order, you are submitting an offer to purchase the selected products.

An order is accepted when we confirm acceptance or dispatch the goods. We may decline or cancel an order where there is a legitimate reason, including stock unavailability, suspected fraud or a genuine pricing error.

If we cancel an order after payment has been received, we will provide an appropriate refund.

All prices are displayed in Australian dollars (AUD). Applicable taxes will be included or identified as required by law.

Shipping costs are displayed during checkout before payment is completed.

Payment is processed through the payment methods made available at checkout.

6. Shipping and Delivery

DAWN Adventures currently ships within Australia.

Our standard shipping charges are:

• Orders under $150: $12.95 standard shipping

• Orders of $150 or more: Free standard shipping

Orders are packed and dispatched from Albany, Western Australia.

Estimated delivery times may vary depending on the destination, carrier and other circumstances.

We will provide shipping or tracking information when available.

If an order is delayed, lost or damaged in transit, please contact us at info@dawnadventures.com so we can investigate and arrange an appropriate resolution.

Nothing in this section limits your rights under Australian Consumer Law.

Further information is available in our Shipping Policy.

7. Returns, Refunds and Consumer Guarantees

We offer a 30-day returns policy, subject to the conditions set out in our Return and Refund Policy.

This additional returns policy does not replace or limit your statutory rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you believe a product is faulty, damaged, incorrectly described or otherwise does not meet a consumer guarantee, please contact info@dawnadventures.com.

For further details, please refer to our Return and Refund Policy.

8. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request, although changes may not be possible once an order has been packed or dispatched.

Any cancellation or refund rights provided by Australian Consumer Law continue to apply.

9. Intellectual Property

Unless otherwise indicated, the content on this website, including our original photography, videos, graphics, product descriptions, branding and designs, belongs to DAWN Adventures or is used with permission.

You may browse and use our website for personal, lawful purposes.

You must not reproduce, distribute or commercially exploit our original content without permission, except where permitted by law.

Third-party trademarks and intellectual property remain the property of their respective owners.

10. Third-Party Services and Shopify

Our store is powered by Shopify, which provides the ecommerce technology used to operate our website.

Purchases made through our store are transactions between you and DAWN Adventures.

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping services.

Those providers may have their own terms and privacy practices.

We are not responsible for independent third-party websites or their content, except to the extent required by applicable law.

11. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable laws.

We may collect information necessary to process orders, arrange delivery, provide customer support, prevent fraud and operate our website.

Our Privacy Policy explains how personal information is collected, used, disclosed and managed.

You can view our Privacy Policy at:

https://dawnadventures.com/policies/privacy-policy

12. Reviews and Customer Feedback

If you provide a product review, testimonial or other feedback, you confirm that it reflects your genuine experience and that you have the right to submit it.

You grant DAWN Adventures permission to display, reproduce and share that feedback in connection with our business and marketing, subject to applicable law.

We may moderate or remove feedback that is unlawful, misleading, abusive, fraudulent or otherwise inappropriate.

We will not knowingly misrepresent customer feedback.

13. Website Availability and Errors

We make reasonable efforts to keep our website accurate, secure and available.

Occasionally, technical errors, incorrect product information or interruptions may occur.

Where an error affects an order, we will contact you and seek an appropriate resolution in accordance with applicable law.

We do not guarantee uninterrupted access to our website.

14. Liability and Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified.

To the extent permitted by law, DAWN Adventures is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of our website or products.

Any limitation of liability in these Terms applies only to the extent permitted by applicable law.

Nothing in these Terms prevents you from seeking a remedy available under Australian Consumer Law.

15. Governing Law

These Terms are governed by the laws of Western Australia and applicable laws of the Commonwealth of Australia.

Any dispute will be subject to the jurisdiction of the appropriate Australian courts or tribunals, without limiting any rights available to consumers under applicable law.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services or legal obligations.

The current version will be available on our website.

Changes will not retrospectively remove rights arising from orders already accepted, except where permitted by law.

17. Contact Us

If you have questions about these Terms, your order or our products, please contact:

DAWN Adventures
ABN 69 978 493 565
Albany, Western Australia, Australia
Email: info@dawnadventures.com
Website: https://dawnadventures.com